FAQ | Common Questions & Answers

What dates are you open for the Christmas Journey?

We are open -

Fri 21st to Sun 23rd Nov

Fri 28th Nov to Sun 30th Nov

Fri 5th to Sun 7th Dec

Fri 12th to Weds 24th Dec

Hopefully we will see you soon!

Do you have a Santa's Grotto?

We will be having a roaming Santa where he will be making various special appearances throughout the day. He will be accompanied by one of his elves and you are welcome to stop and have a chat, grab a selfie, tell him how good you have been or even be lucky enough to join him on one of the rides!! You can meet and greet Santa as many times as you like.

What are the opening hours for the Christmas event?

Entry is from 10am to 5pm daily.

What is included in an under 2's ticket?

Under 2's get full access to our farm and can: See all of our animals, see all of our shows and can ride on the Reindeer ride, the tractor ride, the Santa Sleigh ride & the Xmas themed train. Under 2's proof of age should be brought to the venue for any toddler over 16 months.

When purchasing we require that these tickets are added to the shopping cart so we know the number of visitors on site.

Tickets for under 2's are free (Please bring proof of age with you as per the ticket terms.)

Where are you located?

We are located at Weald Road, Brentwood, Essex CM14 5AY (Junction 28/M25)

I have a free ticket can I use it?

Unfortunately not. Customers that have been given a free ticket (gifts, incentives, raffles, charity donations, prizes etc.) cannot use these tickets at Christmas. These type of tickets are only valid from Feb to Nov.

Do you offer refunds on online tickets?

Unfortunately, we do not offer refunds on our online sales. However, if we have to close you will be able to use your tickets purchased for a different day.

Are there age/height restrictions for the rides?

Yes, our rides are restricted by height regulations. We recommend customers to check height restrictions before purchasing tickets to avoid and disappointment. All rides & their restrictions can be found HERE

What if it rains or we experience bad weather?

We always consider public safety first and therefore will only open if weather conditions are right and not dangerous.

How will I know if the farm is closed?

Although we rarely close, we do advise all customers to check our website and/or social media pages for any announcements regarding this. We will also notify customers of any closures to the email address provided. (Please ensure junk email folders are checked)

What card payments do you accept?

We accept all debit/credit cards except American Express.

Can we buy food?

Yes you can. We have our 'Grab & Go Cafe' and other food and beverage outlets you can buy hot & cold meals/snacks.

Can I bring a picnic?

Yes, we welcome picnics at our farm. There are lots of seating areas that you can use.

Can I take photos/videos?

You are able to take photos of your family with low-res hand held devices, smartphones etc. Please be mindful of other families privacy.